Career opportunity – Travel Consultant

Qualifications and Experience

• Demonstrable working experience in sales, customer service or the travel/ hospitality sector.
• Minimum A-Level education (or equivalent) with excellent written English and strong Maths skills.
• Experience of conversational selling of bespoke, high-end and/or high-value products, preferred.

Benefits

Adeo Travel offer a range of benefits of employment:

• Very competitive pay and benefits for the industry.
• Work for a small, privately owned company where you can make a real difference.
• Be part of a dynamic and growing organisation.
• Join a friendly and sociable team with a relaxed working atmosphere.
• Enjoy a modern office environment with private car-parking and on-site gym.
• Established employees enjoy flexible hours and capacity to work from home or hybrid-working – laptop and hardware provided.
• Capacity to work autonomously and self-manage workload.
• Full training and professional development provided.
• Work in an interesting, enjoyable and dynamic sector as the travel industry as it bounces back from Covid.
• Enjoy opportunities to travel around the UK and sample, inspect and experience our high-end products and hotels.

Purpose of the role

To work with our overseas clients in putting together and booking bespoke holiday packages of Britain.

You’ll work closely with clients from North America and Australia communicating by telephone and email. You’ll look after your own clients from first enquiry through to after-care, understanding their travel needs, developing itineraries, closing sales, managing all reservations and related administration, handling customer service issues during travel and following up after their trip.

The ideal candidate

The successful candidate will be an enthusiastic individual with a strong work ethic, a can-do attitude and a willingness to learn. They should be able to work independently, taking ownership of their workload and clients. They should have a drive to offer excellent customer service, an awareness of British history and culture and an interest in travel and tourism.

Full training is provided however we are looking for a candidate who fits the following:

Personal attributes:

• Excellent communication skills, including strong spoken and written English.
• A dedication to excellent customer service and an ability to problem-solve.
• A self-motivator with good time-management and organisational skills.
• Accuracy and attention to detail in all aspects of their work.
• A team-player with a personable approach and ability to work in a small-team.

Skills and experience:

• Demonstrable working experience in sales, customer service or the travel/ hospitality sector.
• Minimum A-Level education (or equivalent) with excellent written English and strong Maths skills.
• Experience of conversational selling of bespoke, high-end and/or high-value products, preferred.
• Strong computer skills with a working knowledge of the main Microsoft Office applications (Word, Excel, and Outlook).

Key duties

The position offers a varied role for a primarily office-based job but some of the day-to-day duties are outlined below:

Key duties:

• Building relationships with our clients by email and telephone to understand their travel needs and develop bespoke travel itineraries.
• Using our internal systems to translate these itineraries into workable travel packages and price quotations.
• Processing firm bookings by undertaking all related administration such as running payments, confirming all hotel, tour, sightseeing and car rental reservations.
• Ongoing communication with confirmed customers to answer their questions, gather additional required information, process balance payments and dispatch bespoke travel packs.
• Handling any on-the-ground customer service issues for your clients.

There will also be opportunities to undertake the following:

• Assist in marketing activity such as engaging in social media or writing blog-posts.
• Representing the company at travel trade events, meetings and conferences or directly with our clients in person.
• Taking part in familiarisation trips to experience our touring and hotel products.
• Contributing ideas and suggestions on ways to develop our internal processes.

Pay and Benefits

• 37.5 hours per week (if full-time).
• 20 days annual leave (not including public holidays).
• Salary after completion of probationary period starting from £23,000 per annum.

To apply for this vacancy

To apply for this role, please apply with your CV and a brief covering letter outlining why you would like to work for adeo Travel and send to recruitment@adeotravel.com.

The closing date for this advert is Friday 11 November however we may close the campaign earlier if a suitable candidate comes forward.