Work for us

Career Opportunities – Travel Consultant and Administrative Positions

Qualifications and Experience

  • School, college or degree level qualifications in travel, tourism events or hospitality OR
  • Demonstrable work experience in sales, customer service, administration or operations within the travel/ hospitality sector.
  • Minimum A-Level education (or equivalent) with excellent written English and strong Maths skills.

Benefits

Adeo Travel offer a range of benefits of employment:

  • Competitive pay and benefits for the industry.
  • Work for a small, privately owned company where you can make a real difference.
  • Be part of a dynamic and growing organisation.
  • Join a friendly and sociable team with a relaxed working atmosphere.
  • Enjoy a modern office environment and new / quality office equipment.
  • Central Cardiff location with excellent transport links.
  • Established employees enjoy flexible hours and capacity to work from home or hybrid-working – laptop provided.
  • Capacity to work autonomously and self-manage workload.
  • Full training and professional development provided.
  • Work in an interesting, enjoyable and dynamic sector in the inbound travel sector.
  • Enjoy potential opportunities to travel around the UK.
  • Full and part-time roles available.

Company Profile

adeo Travel is an inbound tour-operator and travel company based in central Cardiff. We specialize in providing holidays of England, Scotland and Wales for overseas visitors coming primarily from English speaking parts of the world including the USA, Canada and Australia. We work with accommodation, transport, touring, sightseeing and attraction partners across Britain to provide complete and inclusive vacation packages for our customers. Using our local knowledge and industry experience, we offer a full itinerary planning and booking service and provide a range of touring products to include bespoke self-drive, rail or chauffeur-driver private touring packages alongside a series of scheduled small-group mini-coach tours. Our products include primarily historic, cultural, sightseeing or scenic itineraries delivered with a focus on high-end, high-quality providers and excellent levels of customer service.

Potential Positions

Our “customer-facing” roles in sales, customer service and travel consultancy involve working closely with our overseas clients from North America and Australia communicating by telephone and email. Clients are looked after directly by one member of the team from first enquiry through to after-care wherever possible – this will entail understanding the client needs and preferences, planning the itinerary, putting together the bespoke package and processing the booking of all elements of the trip.

Our administrative team roles take care of the various back-office functions of the company including maintenance of our website and marketing avenues, undertaking accounting and finance processes, technical and systems support and the operations functions for our scheduled touring program.

Ideal Candidates

Successful candidates to join our team will be enthusiastic individuals with strong work ethics and a can-do attitude. They should have a willingness to learn and be able to work independently, taking ownership of their workload and/or clients. They should have a drive to offer excellent customer service and an awareness of the travel, tourism and hospitality industries as well as an interest in British history and culture. Lived experience of travel or having visited various parts of the UK is beneficial.

Full training is provided however we are looking for a candidates who fit the following:

Personal attributes:

  • Excellent communication skills, including strong spoken and written English.
  • A dedication to excellent customer service and an ability to problem-solve.
  • A self-motivator with good time-management and organisational skills.
  • Accuracy and attention to detail in all aspects of their work.
  • A team-player with a personable approach and ability to work in a small-team.

Skills and experience:

  • Demonstrable working experience in sales, customer service or the travel/ hospitality sector.
  • Minimum A-Level education (or equivalent) with excellent written English and strong Maths skills.
  • Experience of conversational selling of bespoke, high-end and/or high-value products, preferred.
  • Strong computer skills with a working knowledge of the main Microsoft Office applications (Word, Excel, and Outlook).

To Express Interest in Joining the Team

To express an interest in working for adeo Travel, please send your CV and a brief covering letter/email outlining why you would like to work for us tot he following email address:
recruitment@adeotravel.com