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What To Do If

We hope that your vacation of Britain runs as smoothly as possible but it’s always good to be prepared for the unexpected. Here at adeo Travel, we’ll always be on hand to assist when the unexpected occurs – you can call us locally here at our offices in the UK or on our out-of-hours number outside of business hours. However, sometimes, the best or most immediate point of contact should be an alternative contact or indeed an emergency service – below we outline some advice on what do and what action to take if your encounter unforeseen challenges or have an emergency situation during your travels.

• Breakdowns.
• Incidents.
• Car issues.

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Our Contact Information

Should you need support on any of the above, then please do not hesitate to contact adeo Travel on the numbers below:

Our office Number: 02921 660 747 from a UK phone or +44 2921 660 747 from overseas lines.

This number should be your first point of contact at adeo Travel – if we’re open you’ll reach a team-member who is at their desk, with our work systems to hand and ready to assist.

If it’s non-urgent, leave a voicemail – these are checked regularly (even outside of business hours) and a member of the team will get back to you in due course.

Email us at: info@adeotravel.com

This is a communal inbox and emails are checked regularly (even outside of usual business hours). However, if your enquiry is urgent, you should try to call the office and not rely on email contact.

Out of Hours Number: 07467 340 444 or + 7467 340 444 (7am – 10pm daily).

The Out of Hours Number is strictly for use in urgent or emergency situations. This line is contactable 7am to 10pm daily and is a cell-phone contact that will reach a member of our team who is on call. Please note that they may not be at their desk / systems at the time of calling. They will however be able to assess your query, offer suitable advice or guidance on any situation and seek to find an appropriate location to connect to our systems as necessary.

It should also be noted that the on-call agent may not be able to answer immediately if it is unsafe to do so (if they are driving for example) – in this instance please leave a message and they will call you back as promptly as possible. Once we have assessed the situation, resolving an issue may involve contacting third party providers. We thank you in advance for your patience and understanding as we respond to your contact and work to resolve any issue – please rest assured that we are working as swiftly as possible.

Messaging services

Unfortunately, we do not have the capacity to receive cell-phone text or Whatsapp messages however we are able to send follow-up information or notifications in this way so we recommend that you keep your cell-phone active at all times.