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Latest Travel Advice

Coronavirus (Covid-19) Update

Update – Wednesday Mar 25, 2020

We hope that all our friends, colleagues and clients past and present are staying well and healthy following the rapid global developments with the coronavirus (COVID-19) situation. In the last weeks our small team have worked tirelessly in assisting the safe return of travelling clients and in the deferral of clients imminently scheduled to travel. I would like to thank the vast majority of our guests who have shown both understanding and compassion as we have worked with you through extremely challenging and worrying times for everyone.

We thank you also for recognizing the hard work and service which has already been provided by our team in the initial creation of our bespoke holiday programmes as well as the additional work involved in cancelling and rescheduling your bookings.

As of today (Wednesday Mar 25, 2020) the UK is in a situation of semi lock-down; we continue to work through this period with a skeleton staff and members of the team home-working wherever possible. We are determined to uphold our service levels but we thank you for your patience if we take longer than usual to respond at this time.

We have now contacted almost all of our clients who were scheduled to travel throughout April and May. If your scheduled travel falls within this period and you are not currently in touch with a member of the team, please feel free to call or send us an email and we will respond as soon as possible. We politely ask that anyone who is scheduled travel beyond the end of May 2020 remains patient until we are in a position to contact you with further information.

It is with great sadness that many of our clients are unable to take their trips in the near future as planned but please rest assured that we continue to be at your disposal. We very much look forward to welcoming you to the UK as soon as this situation passes.

Darryl Walters, Managing Director, adeo Travel.

Update – Tuesday Mar 17, 2020

We are continuing to monitor the fast-moving and unprecedented international situation relating to the ongoing coronavirus (COVID-19) and how it may impact travel to the UK. Following developments in the last 24hrs and the introduction of advice to avoid all but essential travel within the UK we are currently working with all clients scheduled to travel up until the end of April 2020 to assist with alternative arrangements. Due to the complex and bespoke nature of our tours and that some clients will not yet know their new dates of travel, this may be managed in the form of credits for re-bookings.

If you are booked to travel in April and have not yet contacted us, our team will be contacting you shortly to run through your options. If you are scheduled to travel beyond the end of April 2020 we kindly ask that you check here for updates prior to contacting us for further information. We request your patience as we continue to receive high levels of calls and emails – our staff are working around the clock to assist.

For full information relating to coronavirus and latest UK Government advice please visit the British Government website:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Update – Monday Mar 16, 2020

We are continuing to monitor the fast-moving and unprecedented international situation relating to the ongoing coronavirus (COVID-19) and how it may impact travel to the UK. Following the developments over the weekend and the introduction of travel restrictions between selected destinations and the UK we will be reviewing amendment policies accordingly for all imminent bookings – if you are due to travel within the upcoming four-week rolling period as laid out in our previous updates, our team will be contacting you shortly to run through your options.

If you are travelling out-with the four-week rolling period we kindly ask that you check here for updates prior to contacting us for further information. Please rest-assured we will endeavour to contact all clients once those travelling imminently have been contacted.

We thank our clients for their patience and understanding at this time. The scale and pace of change of this situation is completely unprecedented and poses challenges for our small team as it does for the wider travel industry. The diverse and bespoke nature of our tours and products means that processing amendments can be more complex than for many other service providers however we continue to work around the clock to offer flexible solutions as quickly as possible for our valued customers.

The current situation in the UK – the UK government continue to provide measured, proportionate and “science-led” policies to manage the situation. As such there are currently no mass closures of public services, shops or restaurants. Some large sporting and cultural events have been temporarily suspended but this is not yet mandatory. The UK government will no provide daily televised updates and any change of these policies will be closely monitored. The UK government continues to recommend the same public health guidelines of maintaining personal hand-hygiene and self-isolation for those demonstrating symptoms.

For full information relating to coronavirus and latest UK Government advice please visit the British Government website:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Update: Thursday Mar 12, 2020

We continue to monitor the ongoing coronavirus (COVID-19) situation regarding travel to the UK and are taking in to account latest reliable information from the UK government, the Foreign and Commonwealth Office (FCO) and advice from our travel industry membership body here in the UK, the Travel Trust Association (TTA).

The UK remains one of the least affected countries in Europe, risk is considered low and all services, shops and visitor attractions in all parts of the UK remain open and operating as usual. There are currently no travel restrictions in place regarding inbound visits to the UK. All of our holidays therefore continue to operate as normal and our guests can and are continuing to enjoy their trips here in Britain as planned.

There is currently conflicting advice and information from other national governments relating to outbound overseas travel. It should be noted however that the UK and Ireland are explicitly exempt from recent suggested travel restrictions for citizens from parts of mainland Europe to the USA.

As we continue to operate unaffected, our normal terms and conditions currently apply for any amendments and cancellations. In the event that we’re unable to operate your holiday as booked we will contact you immediately and our cancellation and amendment policies will be amended accordingly.

Due to the dynamic nature of the situation and resulting quick-changing travel advice, in line with industry guidelines, we will review all individual bookings due to travel within a rolling four-week window prior to departure.  Should there be any reason that we cannot provide your trip as booked, we will contact guests individually within this period. If you are within this four-week window and have concerns relating to your upcoming travel, please contact us. If you are out-with this timeframe we ask that you firstly continue to check this page for latest updates.

If you are unable to travel due to local travel restrictions in your departure country, due to unexpected sickness or if you are explicitly advised by a medical professional not to travel, our advice remains that you should speak to your trip or medical insurance provider.

We are a small, private company focussed on providing excellent customer service at this time of concern, as always. We politely ask that you continue to monitor this page for latest information and ask for your understanding as we prioritise and communicate with guests due to travel within the four-week window of scheduled trip start date where necessary. However, all of our travel consultants are fully briefed on the latest information and should you wish to speak to a member of our team regarding Covid 19 (Coronavirus) and your upcoming trip we remain contactable by email or by calling us on +44 2921 660 747 or toll-free from the US and Canada on 1-866-209-4554.

For full information relating to coronavirus and latest UK Government advice and preventative measures, please visit the British Government website:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We are continuing to work with all clients who are seeking to experience the UK and will continue to respond to new enquiries and new booking requests within 24hrs.

Update: Tuesday Mar 10, 2020

While the risk is low, we recognise the ongoing coronavirus (COVID-19) situation could be unsettling and that you may have some concerns about international travel. We are closely monitoring the impact of Coronavirus for customers travelling and due to travel with us here in the UK and continue to follow the advice of the Foreign & Commonwealth Office (FCO).

The UK remains one of the least affected countries in Europe. All of our holidays are operating as normal – our guests can and are continuing to enjoy their holidays here in Britain as planned. In the event that we’re unable to operate your holiday as booked, we will contact you directly to discuss this.

Normal terms and conditions currently apply for any amendments and cancellations. However, should the Foreign and Commonwealth Office (FCO) travel advice change to advise against travel to or within the UK, we will contact you to discuss your options which might include amendments, deferring your trip or a full refund. We are also drawing the latest industry advice from our travel industry membership body the Travel Trust Association (TTA), the largest of its kind in the UK.

Please be advised that local authorities may have introduced additional screening measures and travel restrictions at UK airports and cruise ports if you have recently visited affected areas such as Italy, Iran, Singapore, South Korea and China. However, as advice is frequently changing, we advise all customers to check at GOV.UK before travel.

If you are unable to travel due to local travel restrictions in your departure country or for medical reasons you will be asked to provide proof of this to amend or cancel your booking and our current cancellation or amendment terms may still apply. If you are unexpectedly unable to travel due to sickness or if you are advised by a medical professional not to travel, we ask that you speak to your trip or medical insurance provider.

All of our travel consultants are up to speed on the latest information – if any customers wish to speak to a member of our team regarding Covid 19 (Coronavirus) relating to their travel please call us on +44 2921 660 747 or toll-free from the US and Canada on 1-866-209-4554.

For full information relating to coronavirus and latest UK Government advice and preventative measures, please visit the British Government website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public