Coronavirus (Covid-19) Update
Update – Monday May 11, 2020
Adeo Travel remains committed to welcoming our clients to Britain to experience our beautiful country and we regret that this has not been possible in recent months.
As of today, here in the UK we are beginning the phased relaxation of social restrictions. As we move to a position of relaxed travel restrictions we are continuing to work with and accommodate our guests’ whose imminent travel to the UK is still likely to be impacted. At this time, we have contacted all our guests who are scheduled to travel in May, June and July of this year. If you are scheduled to travel in this period and have not yet been contacted, please contact us by telephone or email as usual and we’ll be happy to assist.
We politely ask that anyone who is scheduled to travel from August 2020 onwards remains patient until we are in a position to contact you with further information wherever relevant.
Our customer service team currently continue to work primarily from home, so we thank you again for your patience if it takes longer than usual to contact us. We remain thankful to our valued guests for their understanding as we work to provide our usual level of service at this challenging time.
As always, we wish all our global customers and colleagues good health at this time. Britain is waiting and we look forward to welcoming you here as soon as possible.
Darryl Walters, Managing Director, adeo Travel.
Update – Tuesday Apr 14, 2020
Our aim at adeo Travel is to welcome our clients to Britain and share with you our beautiful country, providing enriching cultural experiences and creating memories – it is with great sadness that this has not been possible for the time-being due to the unprecedented global situation.
Whilst travel restrictions remain in place our priority continues to be to accommodate our clients whose imminent travel to the UK will be impacted. We have now contacted and are working with all of our guests who were scheduled to travel in April, May and June of this year. If you are travelling within this period and have not yet been contacted, please get in touch by telephone or email as usual and we’ll be happy to assist. We politely ask that anyone who is scheduled travel beyond the end of June 2020 remains patient until we are in a position to contact you with further information.
We continue to work with a skeleton staff and with several members of the team home-working to ensure that we’re at your service and contactable throughout this period. We would once again like to thank the vast majority of our guests for their patience and understanding as we work through these unprecendented times and in challenging circumstances.
As always, we hope all of our friends, colleagues and clients across the globe are staying well and healthy at this troubling time. We very much look forward to welcoming you to the UK as soon as this situation passes.
Darryl Walters, Managing Director, adeo Travel.
Update – Wednesday Mar 25, 2020
We hope that all our friends, colleagues and clients past and present are staying well and healthy following the rapid global developments with the coronavirus (COVID-19) situation. In the last weeks our small team have worked tirelessly in assisting the safe return of travelling clients and in the deferral of clients imminently scheduled to travel. I would like to thank the vast majority of our guests who have shown both understanding and compassion as we have worked with you through extremely challenging and worrying times for everyone.
As of today (Wednesday Mar 25, 2020) the UK is in a situation of semi lock-down; we continue to work through this period with a skeleton staff and members of the team home-working wherever possible. We are determined to uphold our service levels but we thank you for your patience if we take longer than usual to respond at this time…
Update – Tuesday Mar 17, 2020
We are continuing to monitor the fast-moving and unprecedented international situation relating to the ongoing coronavirus (COVID-19) and how it may impact travel to the UK. Following developments in the last 24hrs and the introduction of advice to avoid all but essential travel within the UK we are currently working with all clients scheduled to travel up until the end of April 2020 to assist with alternative arrangements…
Update – Monday Mar 16, 2020
We are continuing to monitor the fast-moving and unprecedented international situation relating to the ongoing coronavirus (COVID-19) and how it may impact travel to the UK. Following the developments over the weekend and the introduction of travel restrictions between selected destinations and the UK we will be reviewing amendment policies accordingly for all imminent bookings – if you are due to travel within the upcoming four-week rolling period as laid out in our previous updates, our team will be contacting you shortly to run through your options…
Update: Thursday Mar 12, 2020
We continue to monitor the ongoing coronavirus (COVID-19) situation regarding travel to the UK and are taking in to account latest reliable information from the UK government, the Foreign and Commonwealth Office (FCO) and advice from our travel industry membership body here in the UK, the Travel Trust Association (TTA)…
Update: Tuesday Mar 10, 2020
We recognise the ongoing coronavirus (COVID-19) situation could be unsettling and that you may have some concerns about international travel. We are closely monitoring the impact of Coronavirus for customers travelling and due to travel with us here in the UK and continue to follow the advice of the Foreign & Commonwealth Office (FCO)…