Throughout England, Scotland and Wales we use Pound Sterling (GBP £). You can get money in advance of travel or from banks and ATMs when you are here. For lots of information on money matters, please click here.

Yes, it is a condition of travel with adeo Travel that you have adequate travel insurance protection. Travel insurance, dependent on provider and policy, will usually provide cover for unexpected occurrences such as flight delay, loss of luggage or personal items, any required medical treatment during travel and if you are forced to cancel prior to travel for any variety of reasons. We do not sell travel insurance at adeo Travel however we are happy to point you in the right direction if you do not have a policy. We recommend that you purchase travel insurance as early as possible before your trip to ensure you have maximum cover. If you’re travelling from the USA, you may find this guide from Money.com very helpful.

Yes, you will need a passport to travel to Britain; please check the expiration date of your passport to ensure that it is valid for the duration of travel. It should also be valid for a period of at least six months after travel in case your return home is delayed for any reason. If you do not yet have a passport you can still book your trip with adeo Travel but please ensure that you order your passports in plenty of time as passport offices can be slow at processing applications!

People travelling from the USA, Canada, Australia and from within the EU do not usually require travel visas, you will just be asked to complete a landing card during your flight to Britain. Guests travelling from other destinations may require a visa to enter Britain, please check with your local British embassy or check online with the UK Border Agency at the following link:

http://www.ukba.homeoffice.gov.uk/visas-immigration/do-you-need-a-visa/

Please note that adeo Travel cannot assist with the application of visas.

Yes, we will always do our utmost to make any required amendments to your booking if your circumstances change. However, please bear in mind that late changes may have availability implications. In addition, whilst we will waive them wherever possible we do reserve the right to apply amendment fees as per our Terms and Conditions.

We will usually issue your travel documents after you have paid your final balance for your vacation so that you have them in plenty of time to check all the details and browse through the information at leisure. Some tickets and passes however cannot be issued until closer to the time of travel in which case we will advise you when you make your final payment. For late bookings we can sometimes issue you with printable e-tickets or we can arrange for your travel documents to be waiting for your at the airport or your first accommodation.

If you need to cancel your trip, simply get in touch with us and we can process the cancellation. We will usually have to retain your deposit or apply a cancellation fee however if you have travel insurance you will normally be able to claim these back. For full details of our charges, please see our terms and conditions. For more information on travel insurance please click here.